How to: Manage my Booking

We understand that life is hectic and sometimes plans change for reasons beyond our control. We here at Citylink want to make your experience as pleasant and seamless as possible. 

A question we get asked a lot is “Can I change my booking?” and the answer is, yes! To help our customers have more flexibility and control over their travel plans customers can now amend their booking up to 3 times prior to the scheduled service departure time.

Conditions:

• You can amend your booking with Citylink up to 30 minutes before a service departs its first stop
• You can change your journey to any date or time up to 30 days from your original booking
• We are happy to change the time and date of your booking but we cannot change the destination.

Watch our helpful video tutorial below: