Job Description
DEPARTMENT: Customer Experience
TITLE: Customer Experience Agent
REPORTING TO: Customer Experience Manager
PURPOSE OF THE ROLE: Commitment to delivering exceptional and inspiring service to every customer. This role is centred around creating positive experiences and ensuring customer satisfaction through attentive, solution-oriented support.
KEY DELIVERABLES AND RESPONSIBILITIES:
- Respond promptly to customer inquiries across all channels and proactively provide feedback to improve the efficiency and effectiveness of the customer service process
- Communicate with customers effectively through multiple channels, including phone calls, email, and the CRM system
- Communicating and coordinating with colleagues and Operations as necessary
- Cash handling and end of day cash procedures
- Compiling, revising and updating business SOP’s
- Realtime monitoring of routes to communicate with customers efficiently
- Proactively schedule and deliver communications to customers regarding any route disruptions or amendments, ensuring timely updates and minimizing service impact
CORE COMPETENCIES:
- At least 1 years of experience in a customer service role, preferably within a fast-paced environment, demonstrating the ability to manage high volumes of inquiries while maintaining quality service
- The ability to multitask and work well as part of a team and at times work independently as the situation requires
- Knowledge of Microsoft systems and CRM systems such as Salesforce / HubSpot preferred but not essential
ADDITIONAL DETAILS:
- This position requires shift work 4/ 7 including weekends and bank holidays.
- WFH minimum 2 days per week following completion of 6-months of the probationary period
- Annual Leave pro rata
- Probationary work period of 6 months
- Pay €14.15 per hour
- Fortnightly Payroll
- Start Date: Monday March 8th, 2026
To apply, please email Linda Lambert with your CV and Cover Letter, at [email protected].