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Contact Us

Contact Details

We would love to hear from you, so please get in contact. For general queries please use our "send a message" button to the left of this screen. NB Lost Property queries should be directed to the "Lost Property" button also to the left of this screen. You can also use the FAQ tab to find answers to our most common questions about travelling with Citylink.

 

If you need to speak to someone you can reach us on:

+353 91 564 164 Current Opening Hours: Mon-Sun 09:00-17:20hrs.

Or, you can write to us at:

Irish Citylink,
17 Forster St,
Galway,
Ireland

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FAQs

If you have never travelled by Irish Citylink before you've probably got some questions about our services.

Type your query or a key word into the box below. A list of possible questions should appear and simply click on the relevant one to find the answer.

If your question is a new one for us, click 'Ask a question', give us your email address and we'll get back to you as soon as we can.

(Please use the 'Contact Us' form for detailed enquiries and complaints)

     

    Lost Property

     

    How to: Report Your Lost Property

    SCROLL DOWN FOR LOST PROPERTY FORM

    Lost Property Guide

    If you think you have lost something on a Citylink coach, please complete the form below. Please note, your data will be sent to our lost property service providers, NotLost, to help locate your item. This information will only be used to help get your property back to you - nothing else. We charge a €5 handling fee which covers the recovery, logging, and storage of your item.

    If we find your item, we will contact you to inform you and you can then collect from our Galway or Cork office at the times strictly set out for collection below. Alternatively we are happy to offer a courier / postage service, the cost of which will be payable by you. Please read the terms & conditions at the bottom of this section for more information.

    Galway office collection hours:

    • Mon: 10:00 - 16:00
    • Tue: 09:00 - 16:00
    • Wed: 10:00 - 16:00
    • Thu: 09:00 - 16:00
    • Fri: 09:00 - 16:00
    • Sat: 10:00 - 16:00
    • Sun: 10:00 - 16:00
    • Bank Holidays (Fri-Mon): CLOSED

    Cork Office collection hours (located in Cobh Connect office) – Please note the office closes for half an hour every hour to assist with bus loading

    • Mon – Sat: 14:00 – 14:30, 15:00 – 15:30, 16:00 – 16:30
    • Sun: CLOSED
    • Bank Holidays (Fri-Mon): CLOSED

    Please note:

    • Please bring photo identification with you when collecting (Passport, Driver's License, Public Services Card etc).
    • We do not offer item collection on Bank Holiday weekends Fri-Mon inclusive.
    • Any unclaimed items of low value will be retained for two weeks and thereafter provided to a charity if appropriate.
    • Any unclaimed items of higher value, including cash, will be held for one month. Following this items of high value will be donated to a nominated charity chosen annually by Citylink.
    • We cannot hold perishable items.
    • Due to limited storage, items marked for collection will be held for 10 days only.  
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