FAQs


Ticket Amendments?

If you need to change the time or date of a booked ticket just contact us in advance on 091 564164 or email info@eireagle.com and we will make the changes.

Delayed Flights?

If you book a seat for a particular time and your flight is delayed we will honor your ticket and put you on the next available service.

Luggage Allowance

You can bring two medium sized suitcases or rucksacks (no more than 20kg each) and one small piece of carry-on luggage free of charge. Please note carry-on luggage must be capable of being placed in the overhead luggage rack or under the seat in front of you. Additional luggage may be subject to a charge of €5 per item.

Toilet Facilities

All of our luxury coaches feature on-board toilets.

Q: Do you operate wheelchair accessible services?
A: Citylink operate a number of wheelchair accessible coaches on our Galway - Dublin City/Airport route, however not all stops on this route are accessible. In addition, eireagle have a limited number of services from Limerick - Dublin Airport with wheelchair accessibility. Our coaches are interchangeable so if you have gotten a wheelchair accessible service previously, please do not assume it will be the same coach. Please contact us on 091 564164 in advance of your journey and we will assist you further in relation to your query. We are happy to help with any enquiries.
Q: Where is the pick-up point in Dublin City?
A: We depart from the stop right outside our Dublin Office at 4 Crampton Quay, Temple Bar, Dublin between the O'Connell Bridge and the Ha‘penny Bridge outside the Forbidden Planet comic store and Eden Recruitment.
Q: Can I change the time/date on my booked ticket?
A: Yes. You can amend a ticket up to three hours in advance of the date and time you are booked to travel. Please see the 'Manage my Booking' section at the top left of the Citylink website. We are happy to change the time/date of your ticket, however, we cannot change the destination. Please note no changes are permitted to promotional fares purchased online.
Q: Can I carry a bike on board the coach?
A: Yes, Citylink will carry bicycles in the undercarriage if there is room available. There is a €5 charge payable to the driver. Unfortunately it is not possible to pre-book bicycles.
Q: Can I park at Galway Coach Station?
A: Yes, there is a public car park under the Galway Coach Station. Access is via the entrance road to the Galmont Hotel. City park offers a special rate of only €12 per day to Citylink customers. To avail of this rate simply show your Citylink ticket at the information desk when paying for your parking.
Q: Can I board the Express service to Dublin at the GMIT?
A: No. You can only board the Express service to Dublin at Galway Coach Station. Please see the 'Pickup Points' section under the 'Departure Points' tab at the top of the website for a map.
Q: How much luggage can I bring on the coach with me?
A: You can bring two medium-sized suitcases or rucksacks (no more than 20 kg each) and one small piece of carry-on luggage free of charge. Please note carry-on luggage must be capable of being placed in the overhead luggage rack or under the seat in front of you. Additional luggage may be subject to a charge of €5 per item. We advise all passengers to keep valuables such as electronic equipment, passports, purse/wallets etc. on their person.
Q: Can I board the coach at Dublin City going to Dublin Airport?
A: No, Dublin City is only a drop-off point going to Dublin Airport.
Q: Can I buy a ticket on a service for e.g. Galway to Cork and get off in Limerick City for a few hours?
A: No, if you disembark the coach your ticket expires. You would need to buy two single tickets.
Q: Does Citylink have a service from Cork City to Dublin City?
A: No, Citylink does not have a service from Cork to Dublin. Citylink does have services from Cork to Limerick & Galway, Galway to Dublin City & Airport and Galway to Clifden.
Q: My ticket is booked under the wrong name do I need to change it?
A: No. Once you have a visible ticket for the driver you do not need to change the name on the ticket.
Q: Can I send a package on the coach?
A: No. If you are not travelling on the coach we cannot take a package.
Q: Can I bring my pet on the coach or in the undercarriage?
A: Guide dogs and Assistance dogs are permitted to travel on all Citylink services without restriction. A Guide dog must be clearly identifiable by official coat and harness. An Assistance dog must be clearly identifiable by official coat, medallion and lead to distinguish it as a working dog and not a pet. The handler must have accompanying paperwork confirming dog as an Assistant dog. Only one Guide dog or Assistance dog is permitted per passenger.
Q: What age is a child ticket?
A: All children aged 4 to 14 years inclusive can benefit from our great value child fares.
Q: Can my infant travel for free?
A: One infant aged 0-3 years inclusive and accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants, accompanied by the same adult, will be charged at child fares.
Q: Can I use my Free Travel Pass on your services?
A: Yes. Free Travel Passes MUST be in the possession of their owner to give to driver on boarding the coach. If you do not have your Free Travel Pass with you or you will be charged the applicable fare. We accept Free Travel Passes on all our routes. We advise passengers to reserve their seat using our online booking facility.
Q: I have lost property on the coach, what do I do?
A: If you have lost property on one of our coaches please search our lost property list available in the 'Contact Us' section. Please note items are only kept for 30 days.
Q: Does Citylink offer refunds?
A: No. Citylink do not offer refunds, please refer to our terms and conditions.
Q: How do I provide feedback?
A: If you have any feedback about our services please email us at info@citylink.ie
Q: My flight is delayed I have a booked ticket what do I do?
A: If you book a seat for a particular time and your flight is delayed Citylink will honour your ticket and put you on the next available service.
Q: How can I get a Tax deduction fare?
A: Please contact us with details of where you are travelling to/from and period of time required for your route. e.g. 3 Months / 6 Months / 12 Months
Q: Is there a toilet on board the coach?
A: Yes. There are toilet facilities on all our Express services but may not be on all our Commuter services. If needs be, please approach the driver who will stop in the next town for you.
Q: What airports do Citylink service?
A: Citylink services Cork and Dublin airport.
Q: I can’t print my booked ticket. Can I board the coach with just the booking reference?
A: Yes. You can also show your ticket on the screen of your smart phone or tablet.
Q: Can I smoke on board the coach?
A: No. Smoking, including the use of substitute materials such as electronic cigarettes on board any Citylink or eireagle vehicle or within any coach or bus station is not permitted.
Q: How do I book a seat for my return journey?
A: If you have purchased an Open Return Ticket from the driver we would highly recommend in order to guarantee your seat that you contact our office to make a reservation for your return journey. If a reservation is not made you may travel standby subject to a seat being available.
Q: How do I reserve a seat using a Travel Voucher?
A: Please contact us with your name, where you are travelling to & from e.g. Galway/Dublin City or Airport, date and time of travel, voucher number and a contact telephone number and we will be happy to reserve a seat for you once available and advise a booking reference number. Kindly note you must be in possession of your Travel Voucher to hand to the driver upon boarding, otherwise you will be charged the applicable fare. If it is a return voucher the driver will take your voucher and issue you with a ticket which you must retain for your return journey.
Q: How do I reserve a seat using a Taxsaver Ticket?
A: Please contact us with your name, where you are travelling to & from e.g. Galway to Dublin City/Airport, date and time of travel and specify that it is a Taxsaver ticket. Kindly note you must be in possession of your Tax Saver ticket to hand to the Driver upon boarding, otherwise you will be charged the applicable fare.