17.02.2010
Irish Citylink reduces frequency of Coach services between Galway City and Shannon Airport.
Effective from Monday, 22 Feb 10, Irish Citylink will reduce their departures to 6 services daily. Passenger numbers through Shannon Airport have dropped significantly (12%) in the last 12 months and with further declines expected it is no longer viable for Citylink to continue operating additional frequency.
22.01.2010
Closure of Cork Call Centre from 1st February 2010
This move follows the introduction of our newly designed website in Oct 09 which provides a more efficient and effective reservation system benefiting passenger bookings. As a result, there has been a sharp decline in demand for our call centre services in Cork and it is no longer cost effective to operate this facility. Our new improved, user friendly website allows customers to book on-line 24 hours per day, 7 days a week, providing updates on all services on a regular basis and will continue to be developed and improved to ensure the highest level of Customer service is maintained. Our Customers can still make enquiries through Citylink’s website
17th November 2009
Citylink Confirms the Department of Transport Has Not Withdrawn Galway to Dublin License
Citylink, one of Ireland’s premier passenger transport companies, will continue to run its direct and multi-stop services, between Galway and Dublin, despite correspondence from the Department of Transport informing the company that it will not renew its current licences until it stops running its direct service between the two cities.
Citylink, who has consistently refuted the claims made, by the Department of Transport, that they have been operating an unlicensed direct service on the route, insist that the services are being operated legally under its current license.
And the company are keen to reassure passengers that services will operate as usual until the matter is resolved.
Mark Bushell spokesman for Citylink said:
“I can confirm that the Department of Transport has not withdrawn our licence on this route. They are simply saying that they will not renew them until this matter is resolved, and we are confident that this will happen in the very near future.”
Bushell confirmed that the company has received a letter from the Department of Transport relating to its Galway to Dublin/Dublin Airport route and believes that the correspondence is as a direct result of outstanding and ongoing allegations, made by competitors, which the company continues to refute.
And Bushell wants passengers to get on board Citylink services safe in the knowledge that the Department of Transport’s communication does not, in any way, affect the insurance of passengers and vehicles.
“The way in which we contract our vehicles means that every passenger and vehicle is fully insured. Any detractors who suggest otherwise are being purposely malicious in an attempt to damage a reputable company in a competitive industry.”
For further information or interview requests, contact Cathy Cullen, Citylink Ireland Managing Director on +353 9156 4164 or c.cullen@citylink.ie
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