17.02.2010
Irish Citylink reduces frequency of Coach services between Galway City and Shannon Airport.
Effective from Monday, 22 Feb 10, Irish Citylink will reduce their departures to 6 services daily. Passenger numbers through Shannon Airport have dropped significantly (12%) in the last 12 months and with further declines expected it is no longer viable for Citylink to continue operating additional frequency.
22.01.2010
Closure of Cork Call Centre from 1st February 2010
This move follows the introduction of our newly designed website in Oct 09 which provides a more efficient and effective reservation system benefiting passenger bookings. As a result, there has been a sharp decline in demand for our call centre services in Cork and it is no longer cost effective to operate this facility. Our new improved, user friendly website allows customers to book on-line 24 hours per day, 7 days a week, providing updates on all services on a regular basis and will continue to be developed and improved to ensure the highest level of Customer service is maintained. Our Customers can still make enquiries through Citylink’s website
Online Booking Help
If you have experienced any problems with our online booking system
email: info@citylink.ie
Contact Us
email info@citylink.ie
Or write to us at:
Citylink Ireland
Galway Tourist Office
Forster Street
Galway
Ireland
Media Contact
For further information or interview requests, contact Cathy Cullen, Citylink Ireland Managing Director on +353 9156 4164 or info@citylink.ie
Customer comments
We value your comments greatly
As we strive to improve our timetables and customer service, your opinion counts. You have our assurance that each comment will be given full consideration and will be acted upon where possible and appropriate.
Customer Complaints
Should you wish to make a complaint regarding any of our services or your experience with Citylink please write to us at the above address or simply, click here to email our Customer Relations department.
Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.
It is important that we respond to you as quickly and as constructively as possible. We will confirm receipt of your comments within two working days. Within 20 working days you will recieve a follow-up letter giving you a full response.
Conditions of Carriage
The formal Standard Conditions of Carriage which govern all our operations and services. Find out more here.
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