Jobs & Careers

Customer Service Advisor (Galway Office - Full Time) 40 Hours per week see description below

Passenger Assistant Position (Galway Coach Station - Full time) 40 Hours per week see description below



Customer Service Advisor (Galway Office - Full Time) 40 Hours per week 

Posted 10th August 2017,

We require a full time Customer Service Advisor to join our energetic team in our Galway office.  If you have excellent communication skills, a friendly outgoing manner, and a strong commitment to customer service we would like to hear from you.

You will provide information and assistance to all our customers, both by telephone, using social media and in person at our retail travel shop and coach station.

You will need to be self-motivated, organised, calm, confident and clear.  Previous customer service experience is essential, as is the ability to represent  Citylink in a smart, professional and courteous way.

Fluent English is required. A willingness to work a shift rota – including some weekends and Bank Holidays – is required.

 

Main Responsibilities

To proactively deliver an excellent standard of customer service at all times.  To use initiative and problem solving skills with customer issues to ensure a positive outcome is achieved.

To effectively communicate information to our customers.

To positively up-sell Citylink services and products to our customers.

To proactively provide support and assistance to customers, colleagues and drivers.

To be fully competent in the use of relevant reservation systems.

To liaise with colleagues throughout the business regarding service updates.

 

Experience and Qualifications Required

Fluent English.

Educated to Leaving Certificate or equivalent.

Experience of delivering excellent customer service in a fast paced working environment.

Experience of working as part of a team and independently.

A confident communicator with excellent people skills and the ability to put people at ease.

A proactive ‘want to help’ attitude.

Work will involve standing and/or sitting for long periods of time due to customer demands.

A willingness to work a shift rota – including some weekends and Bank Holidays – is required. 


To apply for the Customer Service advisor position, please email and up to date CV along with a cover letter breifly outlining why you think you would be suitable for the position to David Conway at dconway@citylink.ie


Passenger Assistant Position (Galway Coach Station - Full time) 40 Hours per week

Posted 10th August,

This is the perfect non-stop role for energetic people.  Join us as a Passenger Assistant and you’ll deliver exceptional and inspiring customer service to all customers who walk into your coach station.

You’ll sell all Citylink’s ticket products, provide information and assistance to all our customers,  help passengers with luggage and support Drivers with boarding.

You’ll need to be self-motivated, organised, calm, confident and clear.  Previous customer service experience is essential, as is the ability to represent  Citylink in a smart, professional and courteous way.

Fluent English is required. A willingness to work a shift rota – including some weekends and Bank Holidays – is required.

Main Responsibilities

To proactively deliver an excellent standard of customer service at all times.  To use initiative and problem solving skills with customer issues to ensure a positive outcome is achieved.

To effectively communicate information to our customers.

To positively up-sell Citylink services and products to our customers.

To proactively provide support and assistance to customers, colleagues and drivers.

To be fully competent in the use of relevant reservation systems.

To liaise with colleagues throughout the business regarding service updates.

 

Experience and Qualifications Required

Fluent English.

Educated to Leaving Certificate or equivalent.

Experience of delivering excellent customer service in a fast paced working environment.

Experience of working as part of a team and independently.

A confident communicator with excellent people skills and the ability to put people at ease.

A proactive ‘want to help’ attitude.

Work will involve standing and/or sitting for long periods of time due to customer demands.

A willingness to work a shift rota – including some weekends and Bank Holidays – is required. 


To apply for the position please email your CV with a cover letter to nflynn@citylink.ie