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Irish Citylink have been awarded an Ireland Customer Experience
award for 2016
Passenger Assistant in both Galway and Dublin (Full Time) 40 Hours per week
Posted 04th April 2017
This is the perfect non-stop role for energetic people. Join us as a Passenger Assistant and you’ll deliver exceptional and inspiring customer service to all customers who walk into your coach station.
You’ll sell all Citylink’s ticket products, provide information and assistance to all our customers, help passengers with luggage and support Drivers with boarding.
You’ll need to be self-motivated, organised, calm, confidentand clear. Previous customer service experience is essential, as is the ability to represent Citylink in a smart, professional and courteous way.
Fluent English is required. A willingness to work a shift rota – including some weekends and Bank Holidays – is required.
To proactively deliver an excellent standard of customer service at all times. To use initiative and problem solving skills with customer issues to ensure a positive outcome is achieved.
To effectively communicate information to our customers.
To positively up-sell Citylink services and products to our customers.
To proactively provide support and assistance to customers, colleagues and drivers.
To be fully competent in the use of relevant reservation systems.
To liaise with colleagues throughout the business regarding service updates.
Experience and Qualifications Required
Educated to Leaving Certificate or equivalent.
Experience of delivering excellent customer service in a fast paced working environment.
Experience of working as part of a team and independently.
A confident communicator with excellent people skills and the ability to put people at ease.
A proactive ‘want to help’ attitude.
Work will involve standing and/or sitting for long periods of time due to customer demands.
A willingness to work a shift rota – including some weekends and Bank Holidays – is required.