Jobs & Careers

Passenger Assistant Dublin (Full Time) - 40 Hours per week

Posted 5th February 2016

NOTE: This position has now been filled. We thank everyone for taking the time to apply for this position.

This is the perfect non-stop role for energetic people. Join us as a Passenger Assistant and you’ll deliver exceptional and inspiring customer service to all customers at Dublin Airport and/or our Dublin City customer facility and ticket shop.

You’ll sell all Citylink’s ticket products, provide information and assistance to all our customers, help passengers with luggage and support Drivers with boarding.

You’ll need to be self-motivated, organised, calm, confident and clear. Previous customer service experience is essential, as is the ability to represent Citylink in a smart, professional and courteous way.

Fluent English is required. A willingness to work a shift rota – including some weekends and Bank Holidays – is required.

 Main Responsibilities
 To proactively deliver an excellent standard of customer service at all times.  To use initiative and problem solving skills with  customer issues to ensure a positive outcome is achieved.
 To effectively communicate information to our customers.
 To positively up-sell Citylink services and products to our customers.
 To proactively provide support and assistance to customers, colleagues and drivers.
 To liaise with colleagues throughout the business regarding service updates.
 To be fully competent in the use of relevant reservation systems.

 Experience and Qualifications Required 
 Fluent English.
 Educated to Leaving Certificate or equivalent.
 Experience of delivering excellent customer service in a fast-paced working environment.
 Experience of working as part of a team and independently.
 A confident communicator with excellent people skills and the ability to put people at ease.
 A proactive 'want to help' attitude.
 Work will involve standing and/or sitting for long periods of time due to customer demands.
 A willingness to work a shift rota - including some weekends and Bank Holidays - is required

To apply for this role please follow the link to our application: http://goo.gl/forms/HFY3iShqWu